Get in touch
Whether you are an individual consumer exploring options or a business procurement team evaluating vendors, our team is ready to assist. We typically respond to enquiries within one working day, and our comparison analysts are available for phone consultations by appointment. Below you will find our direct contact details alongside a convenient enquiry form that routes your message straight to the most relevant team member.
Our details
United Kingdom, Wales, Great Carroll, IG09 2SR, 88 Verna Chase
+44 7786 344531
[email protected]
Our office is situated in the heart of Great Carroll, a quiet Welsh community with excellent transport links. Visitors are welcome by appointment — please call or email ahead so we can ensure a team member is available to greet you and discuss your comparison needs in person.
Frequently asked questions
Below are answers to some of the most common queries we receive. If your question is not covered here, please use the form above or call us directly.
How long does a comparison report take?
Standard comparison reports are delivered within three to five working days. If you need a faster turnaround, we offer an express service that delivers results within 24 hours for an additional fee. The timeline depends on the complexity of the category and the number of providers being evaluated.
Is your comparison service free?
Our basic comparison tables are freely accessible on the website. For bespoke reports tailored to your specific requirements, we charge a modest consultancy fee that varies by category. We always provide a clear quote before beginning any paid work, so there are no surprises.
Do you accept payments from providers?
We maintain strict editorial independence. While some pages may contain affiliate links, these never influence our rankings or scores. Our revenue model is transparent: we earn from consultancy fees and, where applicable, small referral commissions that are clearly disclosed.
Can I request a comparison for a category not listed on your site?
Absolutely. We regularly expand into new categories based on user demand. Contact us with the details and our research team will assess feasibility and provide a timeline. Many of our most popular comparison categories began as individual user requests.
How do you protect my personal data?
All data submitted through our forms is encrypted using TLS 1.3 in transit and AES-256 at rest. We are fully GDPR-compliant and registered with the UK Information Commissioner's Office. Your information is never sold or shared without your explicit consent.
Office hours and response times
Our core team works Monday to Friday, 9:00 am to 5:30 pm GMT. During these hours, phone calls are answered directly by a member of our comparison team rather than an automated system. Outside of these hours, you can leave a voicemail or send an email and we will respond on the next working day.
For urgent matters — such as time-sensitive procurement decisions — we offer an out-of-hours callback service. Simply mention "urgent" in your email subject line or voicemail message and a senior analyst will contact you within two hours, even on weekends.
We pride ourselves on accessibility. Unlike many comparison platforms that hide behind chatbots, we believe in genuine human interaction. Every enquiry is read by a real person, and every response is crafted individually rather than pulled from a template library. This personal touch is part of what sets SecureProCompare apart from larger, more impersonal comparison aggregators.